Privacy Policy

This Privacy Policy explains how Nureine Unipessoal, Lda., trading as The Essential Company, collects, uses, stores, shares, and protects personal data submitted through this website or otherwise provided to us in connection with real estate enquiries, property viewings, seller valuation requests, advisory communications, and related services.

We process personal data in accordance with the General Data Protection Regulation — Regulation (EU) 2016/679 — and applicable Portuguese data protection legislation, including Law No. 58/2019, of 8 August.

1. Who We Are

The data controller responsible for the processing of personal data described in this Privacy Policy is:

Nureine Unipessoal, Lda.
Trading as The Essential Company
NIPC: 519368231
Registered at the Conservatória do Registo Comercial de Lisboa
Email: contact@thessentialcompany.com
Phone: +351 935 328 310

For any privacy-related enquiry or to exercise your rights, you may contact us at contact@thessentialcompany.com.

2. Personal Data We Collect

We may collect and process the following categories of personal data.

2.1 Information you provide directly

This may include:

• name;
• email address;
• phone number;
• country or area of residence;
• preferred contact method;
• information submitted through contact forms, enquiry forms, viewing requests, seller valuation requests, or private list sign-ups;
• property search criteria, preferred locations, budget range, buying purpose, timeline, and viewing availability;
• seller-side information such as property address, property type, estimated value, ownership context, sale expectations, access arrangements, and documents or images you choose to provide;
• information relating to your interest in acquiring, selling, leasing, or learning more about a property;
• any other information you choose to share with us by email, phone, WhatsApp, form submission, social media, or other communication channels.

2.2 Information collected automatically

When you browse this website, certain technical data may be collected automatically, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• date and time of access;
• referral source;
• approximate location based on technical data;
• cookie and similar technology data.

For more information, please see the Cookies section below and our Cookie Policy, where available.

2.3 Sensitive data

We do not intentionally request special categories of personal data through this website, such as health data, biometric data, political opinions, religious beliefs, or similar sensitive information.

Please do not submit sensitive personal data through website forms unless specifically requested and legally justified in the context of a particular matter.

2.4 Data relating to minors

This website is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If you believe that a minor has submitted personal data to us, please contact us so that we can take appropriate action.

3. How We Use Your Personal Data

We may process personal data for the following purposes:

• to respond to enquiries, requests for information, viewing requests, valuation requests, and contact requests;
• to communicate with prospective buyers, sellers, landlords, tenants, investors, property owners, developers, or professional partners;
• to assess and qualify property enquiries;
• to understand your property search criteria, selling objectives, investment context, or service requirements;
• to prepare property shortlists, viewing arrangements, follow-up communications, and advisory responses;
• to provide real estate mediation, advisory, representation, or related services where agreed;
• to send property updates, private list communications, or marketing communications where you have consented or where otherwise permitted by law;
• to manage our relationship with you;
• to improve the website, communication flow, and quality of our services;
• to protect the security and integrity of the website;
• to comply with legal, regulatory, tax, accounting, anti-money-laundering, or professional obligations applicable to real estate activity in Portugal.

4. Legal Bases for Processing

We process personal data only where we have a lawful basis under the GDPR.

Depending on the context, we may rely on the following legal bases:

4.1 Consent

We rely on your consent where you:

• tick a consent checkbox;
• subscribe to the private list or newsletter;
• agree to receive property updates or marketing communications;
• consent to non-essential cookies or similar technologies.

You may withdraw your consent at any time.

4.2 Pre-contractual measures or performance of a contract

We process data where necessary to respond to your request before entering into an agreement, or to perform an agreement with you, including where you request:

• property information;
• a private viewing;
• seller valuation contact;
• buyer or seller advisory support;
• mediation or transaction-related assistance.

4.3 Legal obligations

We may process personal data where necessary to comply with legal obligations, including obligations relating to:

• real estate mediation activity;
• tax and accounting records;
• anti-money-laundering and counter-terrorist financing requirements, where applicable;
• regulatory or public authority requests;
• complaints handling and legal record-keeping.

4.4 Legitimate interests

We may process data where necessary for our legitimate interests, provided that your rights and freedoms do not override those interests.

These interests may include:

• responding to business enquiries;
• managing client and prospective client relationships;
• improving our website and services;
• protecting website security;
• preventing misuse, fraud, or unlawful activity;
• keeping internal business records;
• following up on previous communications or property enquiries.

5. Marketing and Private List Communications

We will only send marketing communications, property alerts, private list updates, or similar communications where we have a lawful basis to do so.

Where communications are based on consent, you may withdraw consent at any time by contacting us or using any unsubscribe option made available in the communication.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

This website may use cookies and similar technologies to:

• make the website function correctly;
• remember preferences;
• improve website performance;
• analyse how the website is used;
• support security and fraud prevention;
• support communication, analytics, or marketing tools where consent is given.

Some cookies are strictly necessary and cannot be disabled through the website without affecting its functionality.

Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

You can manage cookies through the cookie banner, where available, and through your browser settings.

For more information, please see our Cookie Policy, where available.

7. Sharing of Personal Data

We do not sell or rent personal data.

We may share personal data only where necessary and appropriate, including with:

• website hosting, platform, email, form, CRM, analytics, security, and communication service providers;
• Shopify and other technical providers involved in hosting or operating the website;
• property owners, developers, co-brokers, real estate professionals, lawyers, notaries, accountants, banks, financing partners, technical consultants, or other professional partners involved in a specific matter, where relevant;
• public authorities, courts, regulators, law enforcement bodies, tax authorities, or other entities where required by law;
• professional advisers where necessary for legal, accounting, compliance, or business purposes.

Where service providers process personal data on our behalf, we require appropriate contractual and data protection safeguards.

8. International Data Transfers

Some service providers used in connection with the website, hosting, analytics, communication tools, or business operations may process data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we take steps to ensure that appropriate safeguards are in place in accordance with the GDPR. These may include adequacy decisions, standard contractual clauses, or other legally recognised safeguards.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, manage communications, provide services, comply with legal obligations, resolve disputes, and protect our legal interests.

Retention periods may vary depending on the type of data and the context.

In general:

• enquiry and contact data may be retained for as long as necessary to manage the enquiry and reasonable follow-up;
• client and transaction-related records may be retained for the period required by applicable legal, tax, accounting, regulatory, anti-money-laundering, or professional obligations;
• marketing consent records may be retained for as long as communications continue and for a reasonable period thereafter to evidence consent or withdrawal;
• technical and cookie data may be retained for shorter periods depending on the cookie or tool used.

When personal data is no longer required, it will be deleted, anonymised, or securely archived where legally necessary.

10. Data Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

11. Your Rights

Under the GDPR, you may have the following rights, subject to the conditions and limitations provided by law:

• the right to access your personal data;
• the right to request correction of inaccurate or incomplete data;
• the right to request erasure of your personal data;
• the right to request restriction of processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right not to be subject to certain automated decisions, where applicable.

The CNPD also identifies key rights such as access, rectification, erasure, restriction, portability and objection.

To exercise your rights, please contact us at:

contact@thessentialcompany.com

We may request information necessary to confirm your identity before responding to a rights request.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes applicable data protection law. Under the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, including in the Member State of habitual residence, place of work, or place of the alleged infringement.

In Portugal, the supervisory authority is:

Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt

We encourage you to contact us first so that we can try to address any concern directly.

13. Third-Party Websites and Services

This website may contain links to third-party websites, platforms, maps, embedded content, messaging tools, or external services.

We are not responsible for the privacy practices, content, security, or terms of third-party websites or services.

You should review the privacy policies of any third-party service before using it or submitting personal data through it.

14. Automated Decision-Making

We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will be published on this page with the updated date.

16. Contact

For any question regarding this Privacy Policy or how we process personal data, please contact:

Nureine Unipessoal, Lda.
Trading as The Essential Company
NIPC: 519368231
Registered at the Conservatória do Registo Comercial de Lisboa